Shipping & refund policy

Last updated: [PLACEHOLDER: date]

This policy applies to orders placed with [PLACEHOLDER: business legal name] (“SoumyaNeer”, “we”, “us”).

Where we ship

[PLACEHOLDER: e.g. all serviceable PIN codes in India]

Processing and delivery time

• Orders are dispatched within [PLACEHOLDER: __ business days] of confirmation.
• Delivery usually takes [PLACEHOLDER: __ business days] after dispatch, depending on your location.
• We will share tracking details with you [PLACEHOLDER: on WhatsApp / by email] once your order ships.

Shipping charges

[PLACEHOLDER: shipping charges, and any free-shipping threshold]

Cancellations

[PLACEHOLDER: e.g. you can cancel before your order is dispatched by messaging us]

Returns

[PLACEHOLDER: return window, and conditions — e.g. unopened sachets only]

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, please contact us within [PLACEHOLDER: __ days] of delivery with your order details and a photo, and we will make it right.

Refunds

Approved refunds are made to [PLACEHOLDER: original payment method / bank account] within [PLACEHOLDER: __ business days].

Contact

[PLACEHOLDER: business legal name]
[PLACEHOLDER: registered business address]
Email: [PLACEHOLDER: email]
WhatsApp [PLACEHOLDER: number] (opens in a new tab)