Privacy policy

Last updated: [PLACEHOLDER: date]

This policy explains how [PLACEHOLDER: business legal name] (“SoumyaNeer”, “we”, “us”) collects, uses and protects your personal information when you visit this website or order from us.

Who we are

[PLACEHOLDER: business legal name]
[PLACEHOLDER: registered business address]
Email: [PLACEHOLDER: email]

Information we collect

• When you order or contact us (for example on WhatsApp or by email): your name, phone number, delivery address, email address, order details and the messages you send us.
• Payments: [PLACEHOLDER: name of payment provider, or “We accept payment by …”]. Card and bank details are handled by the payment provider; we do not store them.
• When you browse this website: this site does not use analytics or advertising cookies. Our hosting provider may process technical data such as your IP address and browser type in server logs to deliver and secure the site. Fonts, images and scripts are served from this website itself, not from third-party services.

How we use your information

• To confirm, pack and deliver your order.
• To reply to your questions and provide customer support.
• To meet legal, tax and accounting requirements.

We do not sell your personal information.

Who we share it with

Only with the people and services needed to fulfil your order and run our business, such as courier and delivery partners, payment providers, our messaging platform (WhatsApp) and our website host — or when the law requires us to.

How long we keep it

We keep your information only as long as needed for the purposes above and to meet legal requirements: [PLACEHOLDER: retention period].

Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to access, correct or erase your personal information, or withdraw consent you have given. Write to us at [PLACEHOLDER: email].

Children

Orders should be placed by adults. We do not knowingly collect personal information from children without the consent of a parent or guardian.

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure.

Grievance officer

Name: [PLACEHOLDER: name]
Email: [PLACEHOLDER: email]
Address: [PLACEHOLDER: registered business address]

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed.